Shipping & Returns


SHIPPING POLICY

We offer door-to-door courier service by our nominated courier company. Our shipping rates are free for all orders above R 1 500.00 within South Africa, unless specified otherwise. Once your order has been shipped, we will email you a tracking number which you can use to track the progress of your order. 

All orders will be dispatched within 2-5 working days, unless there is a specific lead time for a productCourier delivery usually takes 3-7 days once order has been dispatched. Please note that orders are only activated once we have received confirmation of your payment and the payment has cleared. 

Carina Baby assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer. 

If you refuse delivery of the package, you will be charged for return shipping. We will assist customers with filing a claim in the event of loss, theft or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact the courier company about any loss or delivery disputes.

RETURNS POLICY

If you would like to return or exchange your order, you are welcome to do so within 14 days of the date of delivery. The product must be unopened, unassembled, unused and in saleable condition. Products showing signs of use or missing labels are not considered new and are thus considered non-returnable.

You are responsible for return shipping charges, unless the item is not what you ordered, defective or damaged due to shipping. The original shipping charges will not be refunded.

 The return address is: 457 Jan Smuts Avenue, Blairgowrie, Randburg, 2194.

Once we have received your item and assessed its condition we will process the refund. If you are returning a product, send an email to info@carinababy.com. We will help you with the specifics and answer any questions about your return. 

If your order is damaged in anyway on delivery, please notify us immediately at info@carinababy.comWe will arrange to get you a non-damaged item as soon as possible.

PAYMENT METHOD

We have two payment options when buying Carina Baby's Online Store: 

1. EFT directly into our bank account. (Bank details are provided for on the invoice)

Please email proof of payment to info@carinababy.com. Please note your order will only be processed once payment has cleared in our account.

2. Credit Card.

We accept Visa and Mastercard payments via Payfast's safe and secure payment platform


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